WatchGuard Technologies' network security provider has now achieved certified integration with business management platform ConnectWise, enabling managed security services providers (MSSPs) to provide more options for customers.
WatchGuard says that MSSPs often use business management platforms to provide full IT service management for their customers. These platforms consolidate business functions such as service ticketing, asset management, customer relationship and project management.
WatchGuard says the new ConnectWise integration will enhance security automation and visibility into managed security services in a scalable and easy-to-manage way.
“At WatchGuard, we recognise that our Partners offer a complex mix of security solutions, from a variety of vendors, to many customers. It is critical to minimise and centralise the management efforts as well as automate the workflows associated with our solutions. WatchGuard understands these growing needs,” explains Himanshu Verma, director of product management for Managed Security Services at WatchGuard.
ConnectWise enables MSSPs to:
- Auto-synchronise asset information in order to know customer's security
- Integrate closed-loop service ticketing to easily track issues
- Make use of automated reporting for security summary reports to customers
Verma says MSSPs will be able to differentiate their offerings in a marketplace that is becoming increasingly competitive. WatchGuard's strategy to expand its technology ecosystem will also benefit MSSPs, Verma continues.
"We were thrilled at the opportunity to work with the WatchGuard team on their integration initiatives through our Invent Program. By collaborating with us through Invent, WatchGuard demonstrated their commitment to a seamless and best-in-class integration experience for our Partners," adds Jeannine Edwards, senior director, ConnectWise Platform Strategy.
On a local scale, WatchGuard has been busy pushing channel momentum in Asia Pacific, after appointing Paul Sadler as marketing manager for the region. He has been working with channel partners to achieve mutual business success.