Unitywater & Cognizant team up to enhance digital infrastructure

Unitywater and Cognizant have announced a partnership aimed at enhancing the digital infrastructure and operational efficiency for the Queensland-based water provider. The collaboration spans five years and focuses on ICT Support Managed Services, with the goal of promoting healthy and thriving communities.

Unitywater, a principal water utility in Queensland, has entered this partnership to bolster its digital infrastructure. Cognizant was chosen as the collaborative partner for its capacity to deliver innovative digital solutions and IT-managed services. The decision aligns with Unitywater’s strategic ambition of nurturing healthy and thriving communities.

Gavin Kelly, Unitywater's Head of Technology and Digital Services, stated, "We are excited to work with Cognizant, whose expertise in managed services and flexible approach align perfectly with our strategic ambition. This collaboration will enhance our ambition of healthy and thriving communities through keeping it simple and prioritising intelligent operations that result in a better customer experience."

Rob Marchiori, Cognizant Australia Country Manager, noted, "Cognizant is committed to delivering innovative solutions that drive operational excellence. Cognizant brings global capabilities and technology expertise that will support Unitywater’s vision for the future. We are very much looking forward to this collaboration."

As part of the partnership, key performance indicators for Cognizant’s performance will include the Net Promoter Score (NPS). This metric will gauge both internal and external customer satisfaction and assess the impact of Cognizant's services on Unitywater’s IT users, operational efficiency, and productivity improvements.

This partnership between Unitywater and Cognizant marks a significant step towards enhancing digital capabilities and operational efficiency within the Queensland water sector. By focusing on ICT Support Managed Services and aligning with Unitywater's strategic goals, the collaboration aims to improve service delivery and customer satisfaction. The implementation of performance metrics like the Net Promoter Score (NPS) will provide a clear measure of the partnership's effectiveness in driving improvements and supporting Unitywater’s long-term objectives.