Cloud-based process management software firm Promapp has secured a contract to provide the Geraldton council in Western Australia its cloud services.
The partnership between the two organisations will see Promap support the organisation’s overall drive for efficiency and to continuously improve business and governance frameworks to support its growing resident population.
Once fully deployed later this year, Promapp will enable the council to create and store business processes in the cloud, providing internal staff with one source of council process functions while providing council residents with improved customer experience.
“We wanted to improve our process management and at the same time develop consistent processes and a more process centric corporate culture,” explains Ken Diehm, CEO, City of Greater Geraldton.
“Following a comprehensive review, we concluded that Promapp was simple, easy to learn, equipped with a central content repository, and effective to review and maintain,” he says.
“At the same time, it would provide council with a consistent approach to managing processes which everyone in the organisation can use.”
The council will benefit from Promapp’s Local Government Shared Process Library, which will allow the organisation to share its knowledge and experience with other councils. At the same time, it can gain comprehensive insights into how other councils around Australia operate and manage their own processes, performance and customer service.
“Prior to deploying Promapp we were hard pressed to keep processes up to date within and across different functions. Many processes were written in a way which could not be understood by everyone in the business,” adds Diehm.
Located 424 kilometres north of Perth with a population of over 40,000, The City of Greater Geraldton council has been named one of Australia’s regional capitals. The council’s vision is to be a creative city-region with the capacity to sustain a population of 80,000 – 100,000.
As part of the Promapp deployment, the City of Greater Geraldton council has put in place a communications program to assist with Promapp’s ongoing rollout and integration across the organisation.
“Ultimately, Promapp will enable us to support our strategic aim to be a leading organisation that works in partnership with the community, industry and government to plan and provide quality services and infrastructure in a sustainable environment,” Diehm says.
“Once Promapp is fully deployed during the course of the next 12 months it will underpin our capacity to achieve efficient, consistent process, and provide transparency across the organisation.”