ChannelLife Australia logo
Industry insider news for Australia's technology resellers
Story image

Nobody is invincible: Datto reveals the facts behind APAC MSP ransomware report

By Sara Barker
Thu 2 Feb 2017
FYI, this story is more than a year old

Late last year Datto put the all-powerful and all-ubiquitous threat of ransomware in the spotlight after releasing its APAC MSP Ransomware Research report, which surveyed 103 managed service providers (MSPs) from Australia, New Zealand, Singapore, Malaysia and the Philippines.

We spoke with James Bergl about the report, its effects on how managed service providers operate now - and in the future.

“Datto’s growth is extremely high at the moment. From an organisational perspective we have more than 800 staff at the global level. A lot of those staff are going into support and R&D in terms of product enhancements. I don’t think I’ve experienced such fast innovation in terms of the types of products that are seen with Datto,” he says.

The company has built its name on cyber threats and ransomware, and the industry is more turbulent an ever.

The APAC ransomware research report found that a quarter of MSP said their clients have experienced multiple ransomware attacks in a single day, and 85% of them have experienced an attack in the last 12 months.

“The level of success comes down to whether attackers received the fee for ransomware. 45% of business identified that they have business-threatening downtime and 58% of them actually lost their data. In terms of the average ransomware fee, it worked out at around $12,000 in terms of the fee that was paid,” Bergl says.

But it’s not about loss, as he says there are opportunities to recover and restore from a previous backup image. It’s just a matter of how quickly organisations can get their businesses operational again.

“Just because you can restore and not necessarily pay the fine of $12,000 - if it takes you one or two days to get operational again you could be looking at tens or hundreds of thousands of dollars of downtime.”

It takes a multi-layered approach to ransomware to tackle the ever-changing nature of ransomware, Bergl says.

“A lot of the MSPs we surveyed use a multi-layer security approach. They’ll use antivirus, anti-malware, software, backup, firewalls. But none of those things, standing alone, can be bulletproof. Even if all of those solutions are in place, the innovation and evolution of ransomware, there’s new strains that are always looking to bypass those security measures,” Bergl says.

“We believe – and this has resonated with our channel partners too – that backup and disaster recovery technology is a core part of that security stack. The piece that Datto can do successfully is provide limited downtime through fast restore.

“So when someone opens an email, which is one of the primary ways ransomware gets into the network and can bypass antivirus and anti-malware, what Datto is able to do is quickly restore from a previous image before the ransomware came in, all within a few minutes.”

The report found that 78% of MSPs believe ransomware will increase, but 49% of those believe there will only be a slight increase in ransomware activity.

Bergl says it’s an interesting contradiction, but what’s missing from the equation is ultimately education.

“It’s education from the channel partners; the vendors and security vendors such as ourselves; it’s educating the MSPs; and it’s also going to be educating the end users.”

He says that Datto works with channel partners through seminars, training and through end user presentations.

“We’re continually investing. This ransomware survey is an example of our commitment to understanding what is in place in the market, sharing that knowledge in an open manner and then helping our partners to deliver that content. The benefits are risk analysis to their end customers.”

One of the standout statistics from the ransomware report showed that 2% of MSPs feel ‘invincible’ against cyber attacks. Why is this the case? Bergl says nobody should feel invincible against ransomware, even if they’ve got a robust, multi-layered security stack.

“The chances of that being able to protect someone in six months are always going to be moving. It’s very important to keep your finger on the pulse with what’s happening in the market, what the threat landscape looks like and continually aligned solutions to deliver business goals. For us, that’s delivering continuity. “

Looking at the overall theme of the ransomware report, Bergl says that it’s surprising that end users aren’t quite aware of the breadth of the problem.

 “One of the things that the survey identified is that it’s not just a particular type of business. It’s not just large, midsize, small businesses or particular verticals. The attacks are across the entire spectrum. It doesn’t matter whether you’re a one-man-band or a multinational corporation, the opportunity for ransomware to get into these particular networks is equal across the entire board.”

“We believe nobody is invincible and education is a critical part.  Education from the channel perspective to their customers that it doesn’t matter who you are, you are at risk of getting hit,” Bergl says.

“We hear time and time again that ‘it hasn’t happened to me and it won’t happen to me’. I think that’s a risky strategy as an owner of a small business. If we can begin to share some of these statistics and provide the education on what it means to them – whether they’re a medical practice or manufacturer or an accountancy firm – it really can happen to anyone.”

Related stories
Top stories
Story image
Tech job moves
Tech job moves - Adatree, Brother, Databricks, Nutanix & Rubrik
We round up all job appointments from May 20-26, 2022, in one place to keep you updated with the latest from across the tech industries.
Story image
Symbio
Symbio consolidates TNZI business to support APAC expansion
Symbio has recently announced the consolidation of its international business (TNZI) under the Symbio brand to support its Asia Pacific expansion strategy.
Story image
Cybersecurity
4/10 Australian SMEs fallen victim to cyber-attacks since pandemic
Almost four out of teb SMEs in Australia have fallen victim to cyber-attacks since the pandemic began, according to a new study.
Story image
Transport
Third-party automotive apps bear significant privacy risks
Mobile applications for connected cars provide various features to make life easier for motorists, but they can also be a source of risk.
Story image
Cybersecurity
Comcast to use ThreatQuotient for cybersecurity operations
Comcast, the parent company of NBC Universal and SKY Group, has chosen ThreatQ Platform and ThreatQ Investigations to meet their cybersecurity needs.
Story image
Dynabook
Dynabook refreshes Portégé X30L series with the Portégé X30L-K
The new model contains hybrid-architecture Intel 12th Gen Core P-Series 28W processor options, Wi-Fi 6E, along with Intel Iris Xe graphics.
Story image
Microsoft
Microsoft previews Power Platform website design offering
Microsoft has announced the preview of Power Pages, the fifth product in its Power Platform family, designed for low-code makers and professional developers.
Story image
Vectra AI
Understanding the weight on security leader’s shoulders, and how to shift it
Millions of dollars of government funding and internal budgets are being funnelled into cybersecurity to build resilience against sophisticated threats, indicating how serious this issue has become.
Story image
Training
Infosec unveils role-guided cybersecurity training roadmaps
Infosec Skills Roles maps hands-on training and certifications to the 12 most in-demand cybersecurity roles to maximise training efficiency.
Story image
Digital Signage
MAXHUB's Digital Signage range to bolster boardroom productivity
The new MAXHUB Digital Signage technology is purpose-built to make every kind of team meeting more effective.
Story image
BYOD / Bring Your Own Device
How zero trust can lead the battle against ransomware
SecOps teams champion a zero trust strategy to support the fight against the escalating risk of cybercrime and help monitor threat actors across a network.
Story image
Digital wallets
Australians lead the way in digital payment use - report
Australian consumers are at the forefront of mobile wallet use and adoption of digital banking tools, abandoning cash and physical payment experiences.
Story image
Phishing
WhatsApp and QR codes the next scam threat - report
KnowBe4 has warned it expects to see an increase in QR Codes and the WhatsApp chat platform being used for phishing and other scams. 
Story image
Hybrid Cloud
Barracuda expands cloud-native SASE platform
"The expansion of Barracuda's cloud-native SASE platform for hybrid deployment models and IIoT environments solves a number of challenges."
Story image
Phishing
MailGuard warns of new scam targeting Telstra customers
Telstra customers in Australia are being warned of a new scam involving "Unsuccessful Payment" messages.
Story image
Manhattan Associates
Shortening the click-to-customer cycle through smart technologies
Speed of delivery without accuracy is a dealbreaker for consumers. How can retailers operating in an omnichannel environment overcome the challenge of click-to-customer cycle times.
Story image
Artificial Intelligence
Frost & Sullivan recognises Genesys as leader in new reports
Frost & Sullivan has recognised Genesys as a leader in the cloud contact centre market for its robust cloud and digital capabilities.
Story image
SaaS
MedCart achieves close to AUD$10 million in sales with help from Marketplacer tech
Australian health and medical start-up MedCart has achieved annual sales of close to AUD$10 million in less than 12 months, utilising Marketplacer marketplace technology to help achieve successful results.
Story image
SpaceX
Australian space tech startup secures SpaceX support
Space Machines Company has secured the support of SpaceX as a launch partner in carrying SMC's Optimus Orbital Transfer Vehicle to space next year.
Story image
Silver Peak
The path to an adaptive, modern network
Managing and securing the network looks different than it did just two years ago—especially given that most of these networks are made up of multi-generations of infrastructure stitched together over time.
Story image
Informatica
Informatica, Oracle enter strategic global cloud partnership
Oracle named Informatica as a preferred partner for enterprise cloud data integration and data governance for data warehouse and lakehouse solutions on OCI. 
Story image
Surveillance
i-PRO releases smallest AI-based surveillance camera on the market
The new i-PRO mini network camera is now available, with a pocket-sized form factor and full AI analytics functionality.
Story image
Microsoft
Elevation of Privilege the top 2021 Microsoft vulnerability
BeyondTrust has released its 2022 Microsoft Vulnerabilities Report, finding that Elevation of Privilege is the top vulnerability category for the second consecutive year.
Story image
GapMaps
GapMaps Live to improve brand decisions on physical locations
GapMaps has released its latest service GapMaps Live, giving more insights and features to help brands make better decisions about physical locations.
Story image
Ransomware
APAC ranks third-highest region targeted by ransomware
Asia Pacific has ranked the third-highest region globally to be targeted by ransomware, according to cybersecurity firm Group-IB.
Story image
Digital Marketing
Similarweb acquires SEO and rank tracking company Rank Ranger
Digital intelligence company Similarweb, which specialises in analysing web traffic, has acquired Rank Ranger, a market leader in SEO and rank tracking.
Story image
Omnichannel
Lexmark launches A/NZ first with retail publishing solution
Lexmark, a global imaging and IoT solutions leader, launched its Publishing Platform for Retail (PPR) in Australia and New Zealand.
Story image
Wireless
Hands-on review: Technics EAH-A800 Noise Cancelling Wireless Headphones
Designed in Osaka, Japan, these headphones just exude quality. They aren’t heavy, but they feel well built and solid.
Story image
Identity and Access Management
The post-pandemic workforce requires secure IAM capabilities
HID Global discusses what identity and access management means for organisations in today's convoluted digital world.
Story image
Customer experience
Phone, internet complaints increase for first time in five quarters
Phone and internet complaints have increased for the first time in five quarters, according to a new telco report from the Ombudsman.
Story image
Malware
Fortinet introduces self-learning AI in latest offering
Fortinet is introducing self-learning AI capabilities in its new network detection and response offering, FortiNDR.
Story image
Getac
Getac and Optalert expand partnership to promote industrial safety
Getac’s ZX70 Android tablets will be used to support Optalert’s Eagle Industrial early-warning drowsiness detection system for use in mining and transportation.
Story image
Microsoft
Global cybersecurity insurance market worth $11.5b this year
Future Market Insights finds the cybersecurity insurance market is expected to reach USD$11.5 billion in 2022, growing to $61.2 billion in 10 years.
Story image
Cybersecurity
What every CISO must answer to enable a best-in-class security operations program
It has been widely reported recently that South Australian government employees have been the victims of a cyberattack.
Story image
Ransomware
Employees on the frontline of cyber defense - report
In the first quarter of 2022, employees found themselves more than ever at the frontline of cyber defense, according to a new report from Kroll. 
Story image
Phishing
Vishing attacks reach all time high - Agari and PhishLabs
"Hybrid vishing campaigns continue to generate stunning numbers, representing 26.1% of total share in volume so far in 2022."
Story image
Wireless
Hands-on review: HyperX Pulsefire Haste wireless mouse and HyperX Pulsefire XL Mat
With its lightweight Pulsefire Haste wireless mouse and RGB lit Pulsefire XL Mat, HyperX sets out to up your game and add a little colour to your desktop.
Story image
Data Protection
Information management capabilities to meet privacy requirements
Organisations with customers or operations across more than one country face a spate of new and proposed privacy and data protection laws.
Story image
Broadband
Telstra enters into new RSP agreement with Opticomm
Telstra has entered into an RSP agreement with Opticomm (A Uniti Group Limited subsidiary) to provide network fibre services to customers.
Story image
Cybersecurity
Asia Pacific plagued by sophisticated bad bots - report
The three most common bot attacks were account takeover, content or price scraping, and scalping to obtain limited-availability items.
Story image
Cybersecurity
Cybersecurity prompts upgrade for 1.3 billion electricity meters
ABI Research finds Advanced Metering Infrastructure (AMI) and cybersecurity concerns are prompting the upgrade of 1.3 billion electricity meters by 2027.
Story image
Training
Delinea enhances partner experience with new training initiatives
Delinea has announced a range of training and certification initiatives to help scale the capacity of VARs, System Integrators, MSPs and MSSPs to meet the demand for PAM solutions.
Story image
Sony
Sony launches LinkBuds S - the latest model in the series
Sony says the LinkBuds S will give users a unique sound experience through sensor and spatial sound technology, even in AR games.
Story image
Malware
'Alarming' rise in ransomware threats - Verizon report
As criminals look to leverage increasingly sophisticated forms of malware, it is ransomware that continues to prove particularly successful.