Newgen Software has been acknowledged in Forrester's report, "The Task-Centric Automation Software Landscape, Q3 2024", among notable vendors. The recognition spotlights Newgen Software's contributions to the rapidly evolving task-centric automation software sector.
The Forrester report, authored by Bernhard Schaffrik, explores the industry focus and deployment options of task-centric automation vendors. It defines task-centric automation as a technology that streamlines human tasks orchestrates task handling, and facilitates integration between multiple systems. The software client generally drives these processes, making task handling and integration simpler.
Forrester's analysis encompasses an overview of 20 vendors, emphasising the significance of selecting an appropriate vendor based on the value they can offer businesses. The rapid growth of the task-centric automation software market is driven by advancements in artificial intelligence and the integration of automation platforms.
Newgen Software's Intelligent Process Automation (BPM) platform taps into advanced technologies to automate complex, content-driven business processes efficiently. This platform is enhanced by Robotic Process Automation (RPA), artificial intelligence, machine learning, process modelling, and a dynamic rule engine. These features aim to make business processes seamless and efficient, coupled with real-time reporting and intelligent insights, to boost productivity and cut operational costs.
Expressing the company's enthusiasm, Runki Goswami, Global Head of Marketing at Newgen Software, stated, "We are thrilled to be recognised by Forrester for our task-centric automation capabilities. To us, this reflects our dedication to delivering robust automation solutions for higher ROI. We will continue to invest in AI, GenAI, and other advanced technologies to provide our customers with cutting-edge solutions that lower the cost of operations and enhance efficiency and employee experience."
Newgen's automation solutions, built on a low-code platform named NewgenONE, seek to drive business growth through continuous improvement. The BPM platform aims to enhance customer experience, operational excellence, and business innovation. Its front-end automation bots are designed to transform the user experience, whereas back-end bots aim to boost productivity by minimising overall turnaround time. Moreover, the platform’s advanced exception-handling capabilities contribute to creating a highly agile operational workbench.
The acknowledgement by Forrester highlights Newgen's position in the competitive task-centric automation market and underscores the continual advancement of automation technologies. As the sector grows, businesses look to these technologies to streamline operations and enhance overall efficiency.
