A new report from ServiceNow has indicated that adding machines to everyday work drives revenue growth, creates new job opportunities and connects employees back to the work they want to do.
The majority of organisations have already introduced advanced automation in their workplace, with more than half of executives surveyed saying they’ll require it more broadly by 2018 to cope with rising work volumes.
The company surveyed more than 1,850 corporate leaders from seven countries to delve into in the workload of organizational leaders, the impact and use of automation in common business services and executives’ opinions on the future of work, in addition to the relationship between organizational automation levels and financial performance.
ServiceNow vice president and general manager of Asia Pacific and Japan, Jimmy Fitzgerald says the results are enlightening as there is no doubt we are entering a new era of automation.
In a world of smarter homes, cars and commerce, the workplace is set to experience the shift to greater automation,” says Fitzgerald.
“The future of intelligent automation is an opportunity to free employees from mundane and repetitive activities – allowing employees to unleash their creativity, letting them build stronger and more productive working relationships.”
Fitzgerald asserts there are a number of benefits when companies embrace automation (including economic) and this is something they can’t ignore. Furthermore, despite popular belief, automation will actually create more meaning jobs, which means companies will then need to develop and evolve their teams’ skills to help them thrive in an automated world.
“Employees we have surveyed feel like they are working an extra day a week,” says Fitzgerald.
“By introducing intelligent automation into the workplace, employees will be freed up to focus on their passions and deliver creative and innovative work.”
Some of the highlights of the report (focusing on Singapore to be more specific to Asia Pacific) include: