New Relic has been recognised as a Leader in the 2024 Gartner Magic Quadrant for Digital Experience Monitoring (DEM), marking a significant achievement for the observability platform.
The Gartner Magic Quadrant evaluates DEM vendors based on various metrics including product capabilities, market understanding, and strategy. New Relic has secured a position in the Leaders quadrant and is noted for being the "furthest in vision" among other vendors.
New Relic's DEM solution is described as an integrated system that provides real-time digital experience insights. It includes features such as real user monitoring, application performance management, error tracking, and AI monitoring, which allow businesses to have a complete view of customer experiences and optimise their systems accordingly.
Among recent innovations, New Relic has enhanced features such as Session Replay, which records nearly every incident automatically, and mobile log management, which supports a wide range of platforms including iOS, Android, and others. The mobile user journeys feature offers dynamic, nonlinear visualisations that help in improving mobile user experiences.
Manav Khurana, New Relic's Chief Product Officer, commented on the recognition: "We are honoured by this Gartner recognition of New Relic as a Leader in DEM. We believe it validates the value our customers gain from using New Relic to eliminate interruptions in digital experiences, and speaks to our continued commitment to delivering the most visionary and innovative solution on the market. Customers continue to go all in on digital and are introducing AI, and need holistic and real-time visibility. This is driving the critical need for DEM solutions that are fully integrated with the rest of the stack. New Relic's fully integrated platform is enabling exceptional digital experiences and helping modern businesses thrive."
New Relic has also been well-reviewed by customers on the Gartner Peer Insights platform. As of mid-October 2024, it received an overall rating of 4.5 out of 5 stars from 1,385 verified reviews. A notable 90% of these reviewers gave New Relic a 5-star rating for its observability capabilities.
Customer testimonials highlight various benefits of using New Relic. A DevOps Lead in the healthcare and biotech sector stated, "New Relic has been there for us through the ins and outs of sunsetting Zabbix and the noise it has brought, and replacing it with a holistic, data driven observability and incident management policy. I cannot speak highly enough of how much they helped us along the road to a successful implementation, and it's led to quarters at 100% uptime so far!"
Another customer, a Head of Technology and Development in the same sector, praised New Relic for providing "in-depth insights into your applications and infrastructure" and reducing setup time with its out-of-the-box functionality.
A DevOps Lead from the media sector noted that after implementing New Relic, their team gained better visibility into their infrastructure and applications, allowing them to "debug faster" and address issues before they affected the business. "And, New Relic is easy to manage and has a lot of useful features," they added.
