NEC Australia has won a four year contract to manage the Australian Department of Foreign Affairs and Trade ICT global support centre services.
The deal will see NEC Australia become the first point of contact for ICT services for DFAT, responsible for DFAT’s global support centre services, supporting 12,000 users at 160 sites worldwide.
NEC Australia will also be undertaking work to improve DFAT’s ICT service capabilities through the delivery of a new IT service management tool and the introduction of industry standard service delivery processes.
DFAT maintains the Australian Government’s global classified communications system and delivers ICT services to more than 51 agencies in Australia.
Mike Barber, NEC Australia executive director of IT services, says the company is committed to improving the end user experience of the department and agency users.
NEC Australia has a number of Federal and State Government clients, including the South Australian Government, Northern Territory Government, Department of Defence and Department of Parliamentary Services.