Nadene Serman honoured for cybersecurity leadership in Sydney

Nadene Serman, Global Chief Technology Officer at InfoTrack, has been recognised as Cybersecurity Champion of the Year – Internal at the 2025 Australian Cyber Awards in Sydney for her work in fostering a security-focused culture and implementing a Zero-Trust Roadmap.

Serman's achievements were recognised among cyber professionals acknowledged for their commitment to safeguarding individuals, businesses, and the broader community.

Reacting to the recognition, Serman said, "I'm incredibly humbled and am proud of the new collaborations, knowledge, and partnerships this brings."

As Global CTO, Serman oversees strategy, data, security, platform and products, integration, and various other responsibilities for Infotrack, a company specialising in e-conveyancing and legal technology, in Australia, New Zealand, America, Canada, and the UK.

Describing her approach, Serman said, "My focus has been on fostering a culture of security within InfoTrack – one where cybersecurity is not just a compliance measure but a shared responsibility across the entire business and woven into the fabric of everyday life."

Serman explained that driving a cultural shift can have lasting results. "Cultural shift leads to long-term impact, and we've already seen an uptake in the number of employees reporting suspicious emails, an increase in the number of requests for our cyber team to vet products, and growing demand for specialised training."

Central to this transformation was adopting a Zero-Trust Roadmap, which Serman noted was key to strengthening security across the organisation. "This was a comprehensive strategy and included delivering tailored cybersecurity training for employees and their families, establishing an integrated security team spanning development and infrastructure, rolling out endpoint protection and new tools and processes, and ensuring security is native to InfoTrack's platform," she said.

InfoTrack has focused on a defence-in-depth approach to protect its systems and data. "Our clients rely on our ability to deliver their information securely and reliably, and so InfoTrack is certified as compliant with the premier global information security management system (ISMS) standards," Serman explained.

Serman's leadership has also guided InfoTrack in preparing the legal sector for the safe integration of artificial intelligence. "The legal industry is undergoing rapid transformation due to AI and by embedding security into every stage of AI development and deployment, we have enabled faster innovation without compromising trust. This has led to improved customer satisfaction and significant revenue growth," she said.

She added her perspective on the value of cybersecurity, stating, "Cybersecurity isn't just about protection; it's a catalyst for transformation and success. By fostering a culture of cybersecurity awareness, innovation, and shared responsibility, businesses can shift from defensive postures to proactive, strategic offence."

Serman elaborated on her role, sharing, "I see my role as an advocate for change, aiming to shift the perception of cybersecurity from an expensive technical burden to a shared business and community imperative, so that businesses thrive securely, cybercrime is less lucrative, and our collective defence is impenetrable."