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Micro Focus recognised as service management leader by Research in Action

By Ryan Morris-Reade
Wed 1 Sep 2021

Micro Focus' Hybrid Cloud Management X solution has been recognised as a global leader by Research in Action.

Hybrid Cloud Management X (HCMX) is part of the Micro Focus Enterprise Service Management (ESM) platform, recently ranked number one in the global RIA Vendor Selection Matrix: ESM, 2021. Micro Focus HCMX was also cited as a leader in The Forrester Wave: Hybrid Cloud Management, Q4 2020.

"With a platform engineered for scale, productivity improvements and continuous improvement through automation and analysis of IT and business processes, Micro Focus is the winner for Hybrid Cloud Service Management and enables global enterprises' transformation toward a digital business," says Research in Action, Dr Thomas Mendel.

"Micro Focus will continue to be one of the key market leaders for Hybrid Cloud Infrastructure and Service Management solutions for the foreseeable future."

The Hybrid Cloud Management X provides fulfilment orchestration for organisations wanting to speed up application delivery, improve operational efficiency, and streamline service delivery and consumption across a set of new and traditional, private, and public cloud-based deployment platforms. 

Micro Focus says the platform is built on a flexible, containerised architecture and provides multi-cloud service consumption in a single view, with analytics-based recommendations for discount management. It says this enables customers to achieve the benefits of speed, scale, agility, and cost reduction while leveraging existing on-premises investments.

"Having earned the highest customer satisfaction and price versus value scores of all vendors, we are honoured to have Micro Focus HCMX named as the global leader in this Research in Action report," says Micro Focus senior director of ITOM product marketing, Travis Greene.

Some Micro Focus Hybrid Cloud Management X capabilities include: 

  • Lifecycle management orchestration: Faster deployment of apps and services across hybrid IT, orchestrating day two lifecycle operations with automation and a library of out-of-the-box workflows and integrations. 
  • Blueprint designs that work anywhere: Build and deliver custom environments, from a simple VM to complex multi-tier application stacks, in a drag and drop interface. Being reusable, dynamic, and cloud-agnostic, a single design can fulfil a broad range of user requests. 
  • Cloud cost optimisation: Transparency, cloud utilisation, and spending via detailed multi-cloud spend reports, auto-generated recommendations for discounted pricing and budget management with alerts and tracking.
  • Self-service with governance guardrails: A centralised self-service portal that includes a virtual agent to provide 24/7 assistance to users and off-load IT admins, who retain control by applying compliance guardrails.
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