Story image

Meeting Solutions Magic Quad - The Leaders' pros and cons

10 Sep 18

Gartner has released its Meeting Solutions Magic Quadrant report with LogMeIn, Zoom, Microsoft and Cisco all named in the upper-right ‘Leaders’ quadrant for the market.

Adobe and Google both made it into the upper-left ‘Challengers’ quadrant, meaning they have a high ability to execute but lack the completeness of vision to be named a Leader.

Conversely, BlueJeans and Vidyo have been placed in the bottom-right ‘Visionaries’ category.

The ‘Niche Players’ in the bottom-left are Lifesize and StarLeaf, who are both newly added to the quadrant; Arkadin; PGI; and Huawei, who came close to reaching Challenger status.

Zoom

Zoom’s ease of use, continued innovation in conference room environments, market expansion rate, quality of video, and service consistency and reliability were all noted as strengths for the cloud-only vendor.

Gartner hands it cautions for its management dashboard for lack of visibility and control of its conference room solutions.

Its direct sales model can conflict with buyers who prefer to use a third-party reseller, and its limited global presence was also noted.

LogMeIn

LogMein’s strengths are its impressive scale, focus on innovation, and the quality and responsiveness of its customer service.

On the flip side, LogMeIn’s meeting solutions are horizontal and are not tailored for particular vertical industries, and there is concern about its reporting and management of conference room endpoints.

It has also broadened its portfolio into unified communication as a service (UCaaS) with the Jive Communications acquisition, and into on-demand video with GoToStage.

Gartner says, “As these are newer developments, buyers must assess the complexity of their application scenarios and determine whether LogMeIn’s offerings have the maturity, integration, interoperability and depth of capability to satisfy their business needs.”

Microsoft

Microsoft’s inclusion of Skype for Business Online and Microsoft Teams in Office 365, its strategy and reach, and ease of deployment and maintenance are positives for the company.

It’s model requiring that all licenses must be consumed by named users or rooms, lack of integration with consumer-oriented smart devices that can take verbal commands, and limited integration with other software applications and services are all noted as cautions for those considering Microsoft’s solutions.

Cisco

Cisco’s strengths are its wide range of meeting solution features, extensive channel ecosystem for sales, delivery and support, and service consistency and reliability.

As cautions, Gartner notes the continued evolution of licensing plans potentially slowing decisions on meeting solution purchases, the lack of advanced capabilities such as real-time co-authoring and automated transcription, and concerns about limited choices offered for integration with other software applications and services.

Workday customers start deployments to AWS infrastructure
Business software vendor Workday has turned it's previously announced AWS partnership into a reality.
Royole's FlexPai: So bendable phablets are a reality now
A US-based firm called Royole is delivering on that age-old problem of not being able to fold up your devices (who hasn't ever wished they could fold their phone up...)
How to leverage cloud for data-driven business ops
The next gen of cloud-based data platform services are flexible and cost-effective so even small organisations can unlock data insights.
What MSPs can learn from Datto’s Channel Ransomware Report
While there have been less high profile attacks making the headlines, the frequency of attacks is, in fact, increasing.
Cisco expands security capabilities of SD­-WAN portfolio
Until now, SD-­WAN solutions have forced IT to choose between application experience or security.
IDC - Global digital transformation spend to near $2T by 2022
Hardware and services spending will account for more than 75% of all DX spending in 2019.
AlgoSec delivers native security management for Azure Firewall
AlgoSec’s new solution will allow a central management capability for Azure Firewall, Microsoft's new cloud-native firewall-as-a-service.
Gartner - Global RPA spending hitting its stride
The biggest adopters of RPA today include banks, insurance companies, utilities and telecommunications companies.