Kentico, a key player in the digital experience field through its composable hybrid headless platform, has been recognised as an industry frontrunner through its new ranking as a Leader in the G2 Grid Report for Digital Experience Platforms (DXP) Winter 2024. This acknowledgement is based on Kentico's outstanding customer satisfaction scores and a robust presence in the market, helping distinguish it in a fiercely competitive environment.
Kentico's Head of Brand, Jonathan Henault, shared the exciting news of the company's impressive results in the Winter 2024 G2 Grid Report for DXP. 99% of Kentico users rate it with 4 or 5 stars, a testament to the platform's exceptional performance.
In the tightly contested digital experience platforms arena, Kentico sets itself apart as a beacon of excellence. Even with fluctuating market dynamics, Kentico has exhibited dependable growth, gaining eight points in user satisfaction and two points in market presence. Traditional rivals like Kontent, Adobe, Sitecore, and Liferay experienced declines in their scores, solidifying Kentico’s standing even further.
Moreover, the report revealed that 98% of Kentico users trust the company's future trajectory, and a massive majority of 93% would endorse the platform. Kentico also claims the highest Net Promoter Score (NPS) amongst competitors, further highlighting its leadership position and commitment to delivering outstanding success to its partners and customers.
Kentico distinguishes itself in terms of user-friendliness, with an 89% score for ease of administration, 85% for ease of setup, and 90% for ease of use. These metrics place Kentico as one of the most manageable DXPs. It also shines in the support services area with an impressive score of 92%, surpassing other competitors, thanks to its round-the-clock email support for all clients and 24/7 live chat for Premium support subscribers.
The above-average estimated payback period of 16 months positions Kentico as a platform with a top-tier Return on Investment (ROI), outperforming peers like Storyblok and Acquia. It also received a score of 87% for ease of doing business, signposting its commitment to efficient business interactions and exceeding client expectations.
Xperience by Kentico has played a pivotal role in Kentico's success. As a hybrid headless digital experience platform, Xperience offers businesses a mode of operation that is faster and more flexible, thus providing autonomy, scalability, and a competitive edge to marketers.
Dominik Pinter, CEO of Kentico, expressed his delight at being recognised as a Leader in the G2 Grid Report, attributing this success to the company’s dedication to providing a versatile digital experience platform and its hybrid headless approach via Xperience by Kentico that enables teams to deliver top-notch customer experiences across multiple channels efficiently and innovatively.
Dominik Pinter said, "We are truly honoured to be recognised as a Leader in the G2 Grid Report for DXP Winter 2024. This achievement is a direct reflection of our unwavering commitment to providing a versatile digital experience platform that aligns seamlessly with the evolving needs of businesses worldwide."
"By prioritising real customer needs through our hybrid headless approach, Xperience by Kentico empowers teams to deliver superior customer experiences across multiple channels with efficiency and innovation."
Kentico’s top position in the G2 Grid Report for DXP Winter 2024 is a testament to its sturdy dedication to customer satisfaction, innovation, and market leadership. Kentico continues to lead as the digital landscape evolves, delivering exceptional experiences and empowering businesses to thrive in the ever-changing digital environment.