HCL Technologies has inked an IT contract with Synergy, a Western Australia energy provider, in a move that will see the company enable Synergy’s digital transformation.
Under the terms of the contract, HCL will transform and support the Synergy’s digital and business applications landscape. A total of 85 applications will be transitioned, consolidated and optimised by HCL to deliver ongoing support for mission-critical bespoke energy and utilities applications in a flexible ‘as a service’ model.
Synergy is Western Australia’s largest electricity generator and retailer of gas and electricity with more than one million residential, business and industry customers providing energy to franchise and contestable market segments in the South West Interconnected System (SWIS). The organisation owns and operates power stations in the SWIS electricity grid, which extends from Kalbarri in the north, east to Kalgoorlie and south to Albany.
Additionally, HCL has entered into a partnership with business technology consulting and managed services firm Ignia, an Insight company, to implement next generation digital services.
The new customer experience management-focused services will be based on Sitecore software and Microsoft Azure, which together will deliver contextual customer engagement by linking the company’s external digital presence with back end systems.
Michael Horton , HCL senior vice president & country manager for Australia & New Zealand, says HCL was awarded the contract for its technical skills, service delivery model, cost and overall support based on processes that support continual improvement to fast-track innovation and efficiency.
“This contract is testament to HCL’s ability to provide services which can enhance operational efficiency, control costs and provide a digital platform that will form a stable engine for Synergy moving forward in the new competitive environment.”