Story image

Failing IT systems a big barrier to DX, a new survey shows

27 Jun 18

Failing critical digital services and applications are negatively affecting productivity and customer experience, according to nearly 70% of respondents to survey by Riverbed, a provider of digital performance consultancy.

The Riverbed Digital Performance Global Survey 2018 also found that business decision-makers in Australia almost unanimously (99%) agree that optimising digital performance is essential to business performance.

The global survey, which includes responses from 1,000 business decision-makers at companies with $500 million or more in revenue, including 100 in Australia, also found 95% of Australian businesses acknowledge significant challenges when it comes to achieving a more successful digital strategy.

The most common barriers to advancing digital strategies and delivering the performance and customer experience required in today’s digital world were budget constraints (55%), complex and rigid legacy IT infrastructure (41%) and lack of visibility (46%).

“Nearly all Australian business decision-makers we surveyed acknowledged the tremendous opportunity that maximising digital performance can have on the user experience and bottom line, while simultaneously highlighting the real challenges they face when it comes to making their digital visions reality,” says Riverbed Technology A/NZ VP Keith Buckley.

Of the nearly 70% reporting that critical digital services and applications are failing at least a few times per month and impacting productivity and the end user experience, nearly 20% experience failures at least several times a week.  

And when critical digital services fail, every minute matters.

Just under half (46%) of the survey respondents say the maximum acceptable time to resolve digital performance issues is within an hour, and nearly 15% said within minutes, recognising a digital service failure can cost companies millions of dollars in lost revenue, and significantly impact customer loyalty and brand reputation.

Smart business leaders are looking to put greater emphasis on the management tools and infrastructure underlying digital services.

In fact, 97% say that visibility across the digital experience is critical to measure and manage it successfully, and the majority (97%) of Australian business decision makers believe that a modern IT architecture that delivers greater agility is important to improving digital performance.

More than half (57%) of Australian business decision makers agree time is of the essence and say it is critical their company invests in improving the digital experience for users or customers in the next 12 months.

Workday customers start deployments to AWS infrastructure
Business software vendor Workday has turned it's previously announced AWS partnership into a reality.
Royole's FlexPai: So bendable phablets are a reality now
A US-based firm called Royole is delivering on that age-old problem of not being able to fold up your devices (who hasn't ever wished they could fold their phone up...)
How to leverage cloud for data-driven business ops
The next gen of cloud-based data platform services are flexible and cost-effective so even small organisations can unlock data insights.
What MSPs can learn from Datto’s Channel Ransomware Report
While there have been less high profile attacks making the headlines, the frequency of attacks is, in fact, increasing.
Cisco expands security capabilities of SD­-WAN portfolio
Until now, SD-­WAN solutions have forced IT to choose between application experience or security.
IDC - Global digital transformation spend to near $2T by 2022
Hardware and services spending will account for more than 75% of all DX spending in 2019.
AlgoSec delivers native security management for Azure Firewall
AlgoSec’s new solution will allow a central management capability for Azure Firewall, Microsoft's new cloud-native firewall-as-a-service.
Gartner - Global RPA spending hitting its stride
The biggest adopters of RPA today include banks, insurance companies, utilities and telecommunications companies.