A Taiwanese rubber giant has joined forces with global ICT solutions and services provider, Dimension Data to upgrade its Internet telephony infrastructure.
According to the manufacturer for industrial rubber products, the goal is to improve efficiency and optimise collaboration between the organisation’s factories in Taiwan, Mainland China and Thailand.
The rubber firm has been experiencing steady growth and decided that it was strategic to invest in IPT technology with the addition of new capabilities such as web conferencing, to facilitate better communication among its manufacturing centres and administrative offices.
According to the company, it was after a partner that not only excelled in unified communications but also possessed proven multi-country project execution capabilities.
Dimension Data not only ticked all the boxes, but was also the logical choice as they’ve undertaken other projects for the firm in the past.
“The biggest challenge was upgrading the outdated IP telephony system that the client has been using for years,” says general manager at Dimension Data Taiwan, Frank Liao.
“With no automated migration tools available for this system, our team’s familiarity and expertise with IP telephony systems made it possible for us to design and implement a smooth migration plan for the client.”
Dimension Data affirms the company assigned a dedicated project team and developed a plan with pre-launch testing and a solution based on Cisco collaboration technologies.
The project includes implementing Cisco Business Edition 7000 (BE7000) - an all-in-one, end-to-end collaboration solution across five sites in Taiwan, China and Thailand.
Besides upgrading the IPT system, the project also includes voice gateway migration, server virtualisation, Jabber instant messaging roll out for mobile users and the development of a private Cisco WebEx Meeting Centre.
According to Dimension Data, the new IPT platform is scalable, simple and consequently a lot easier to manage. Not to mention that utilising Jabber and WebEx promotes mobility and collaboration, allowing comprehensive communications between internal colleagues, external partners and customers.
“The goal was to achieve the business results quickly, increase team productivity, and lower costs. Even though the project is not fully completed, the client is already seeing savings in a host of areas, such as international calls and travel expenses,” concludes Liao.