Customer Science hires Chris Borg to lead new partner programme
Customer Science has appointed Chris Borg as its first partner manager, tasked with developing the company's partner programme and strengthening relationships across its alliance ecosystem.
Borg will be based in Sydney and will focus on enhancing the company's partner initiatives in line with its strategic growth objectives. The role includes supporting alliance partners in delivering customer experience (CX) solutions while adapting to current sector challenges and preparing for future developments.
With over a decade of experience in business development, client management, consulting, and sales enablement, Borg brings substantial expertise to the new position. His background is rooted in the contact centre, digital transformation, and CX sectors, having held senior roles in multiple organisations before joining Customer Science.
Prior to this appointment, Borg served as Chief Executive Officer at Arinum Solutions, which provides customer experience solutions. During his tenure, he was credited with steering transformation strategies that contributed to significant business growth and sustainable performance at the company.
Borg's previous roles include Senior Channel Manager APAC at TalkDesk, Channel & Customer Success Manager at 8x8, and Senior Account Manager at Interactive Intelligence. Across these roles, he applied a combination of technology expertise, operational insights, and strategic planning to drive partner growth and manage complex transformation projects for customers.
He also held the position of General Manager Cloud Services at Somerville and has experience in the education sector, having worked for Brightstars Education as General Manager before being appointed Chief Executive at Brent Street.
Leadership comments
Chris Borg has a standout track record of building win, win partner relationships and growing companies through a practical partner network. He has an inherent, deep understanding of the CX industry which will further enable Customer Science to create high value integrated solutions for our clients and deliver industry best practices for partners ensuring we continue to have a reputation for delivering on our promises and achieving positive outcomes.
This comment came from Todd Gorsuch, Chief Executive Officer at Customer Science, who also shared insights into the company's ongoing strategy.
Gorsuch continued, "Customer Science's unique position is to achieve customer results by building all the CX and digital capabilities needed by organisations. We want to continue to build out these capabilities in a blue ocean, being the only organisation fully equipped to provide advice and professional services across people, process, technology, data, AI, automation, management and product. Partners are critical to achieving outcomes and we look forward to the positive impact which Chris Borg's skills and experience can bring to bolstering our partners' capabilities and creating more value for both our partners and our joint, mutual customers."
Borg's aims
I'm honoured to join Customer Science at such a pivotal time. The company's compelling vision and accelerating AI-driven momentum in CX transformation are unmatched. I look forward to working with our partners to achieving their full potential with our solutions and service in driving meaningful outcomes for joint customers and supporting Customer Science through its next phase of growth and innovation.
Customer Science's partner programme is intended to complement its expansion plans and its ambition to deliver integrated solutions across the CX and digital transformation landscape. With Borg's experience in technology, operations, and partnership management, the company expects to deepen collaboration between itself and its partners for improved customer and business outcomes.
