From a start-up in a loft to the number one managed services provider (MSP) in Australia, Brennan IT has come a long way in 20 years.
The MSP was launched in 1997 and on its recent 20th anniversary celebrated a team of more than 400 employees and more than 1,000 customers across various industries.
Today, the company is keeping on the pulse of change by delivering a range of capabilities in cloud computing, networking, unified communications, security, and digital disruption.
Founder and non-executive chair at Brennan IT, Dave Stevens says the company was built to service the Australian mid-market.
“At the time we started the company, medium-sized businesses were really underserviced in IT, it was difficult for them to access high quality technology, knowledge and services. We identified a gap in the market, to provide enterprise grade solutions at affordable rates,” says Stevens.
“At the time we started the company, medium-sized businesses were really underserviced in IT, it was difficult for them to access high quality technology, knowledge and services. We identified a gap in the market, to provide enterprise grade solutions at affordable rates.”
However, Stevens asserts, there is always more to do and the company today is more focused on providing value to their clients than ever before.
“New technologies come along every day and our role is to assess the suitability of these for our clients and reject the hype or alternatively double down on the technologies that will make a difference to our clients,” says Stevens.
“As Brennan IT is a mid-market company, we know our clients’ pain points because we have the same ones. We know what businesses need to be able to grow from a small company to a medium-sized one as we have done it ourselves.”
Looking ahead to the future, the company has aggressive targets to increase the size of the business by focusing on optimising and future-proofing its own IT infrastructure, in addition to developing the services and solutions profile.
CEO at Brennan IT, Stephen Sims says just like in the early days in the loft, the experience their clients have is the number one focus.
“This is what we are passionate about, as a Managed Services Provider, we distinguish ourselves by our high level of service. We measure every single client interaction so that we can always improve every step,” says Sims.
“This year we also began measuring our Net Promoter Score. We are currently sitting at 55 which is above industry standard. This is a reflection of the effort and focus we have on making our clients’ lives easier.”
Sims says the company well-established with maturity and longevity in their sector – and they’ll be here long into the future as a strategic partner for the mid-market.