Avaya recently announced its success in the 2017 IDC MarketScape Worldwide Unified Communications and Collaboration Vendor Assessment.
The vendor was rated as a leader following the comprehensive evaluation of the capabilities and strategies of 11 vendors in the global unified communications and collaborations market.
IDC determined three major trends that are currently occurring with the deployment of the unified communications and collaboration (UC&C) technologies.
The first is the expansion of the market to a whopping US$33.8 billion in 2017, the second is an increase in the number of businesses using UC&C to 37 percent, and finally the solidifying of cloud’s role as the leading delivery model, although businesses continue to invest in premises-based systems.
The report also offers advice to companies that are intending to implement, change or expand their UC&C environment, which includes considering:
- The entire range of UC&C products or services that the vendor provides or enables
- A vendor with a proven track record as well as demonstrable professional services expertise
- A UC&C vendor with a large or growing ecosystem of application development partners
- The ability of a vendor to introduce new applications
- Potential integration between UC&C technologies and contact centre technologies
According to Avaya, over the past year alone the company has advanced its Team Engagement portfolio of UC&C technologies as well as its Customer Engagement portfolio of contact centre solutions.
Gary E. Barnett, SVP and GM says the team is delighted with the results from the report.
“As the UC&C market continues to grow, companies are seeing both the successes and pitfalls that come with the evolution of technologies. Those that invested in point products with limited capabilities may find it difficult to integrate or expand them into a more cohesive, multi-functional solution,” says Barnett.
“Avaya continues to take the long view, offering the flexibility to enable companies to leverage their existing investments while adopting new capabilities−via hybrid or pure cloud--that support a more comprehensive digital strategy.”
Barnett asserts the company and its channel partners offer a number of deployment options, including hybrid, private and public cloud, managed services and on-premises for both enterprise and midsize businesses.