ChannelLife Australia logo
Industry insider news for Australia's technology resellers
Story image

AI colleagues to be commonplace in Australia by 2030 - report

By Zach Thompson
Tue 31 May 2022

ServiceNow has partnered with Dr Catriona Wallace to publish a report looking at the tech trends and cultural shifts expected to change working life in Australia over the next decade.

A leading AI expert, Dr Wallace anticipates AI-powered' virtual colleagues' to be a fundamental component of business teams in 2030.

The shift will help to manage skill shortages as the country is already significantly digitally transforming post-pandemic.

In addition, Dr Wallace expects AI to be so widespread in the next 10 years that humans will interact with it hundreds of times a day, including when we are asleep.

The report, titled Digital Gold Rush, includes insights from meta-analysis, primary research, and interviews with business executives.

It states that 2022 is the turning point for digital investments, with corporate spending on technology growing by 65% compared to 2020.

Further, advances in AI have seen it become more affordable and, therefore, more widely adopted.

It also notes that the pandemic has facilitated the transformation in Australia's relationship with digital technologies by changing how people think about and engage with it.

The report's findings indicate four societal trends, including the emergence of 'machine-mates' (human-AI teams), the rise of hyper-personalised experiences for employees and consumers, the ethical considerations that will drive AI adoption, and the notion of issues diversity, where organisations will take a more proactive approach to managing employee disagreement on some of Australia's most divisive issues.

Dr Catriona Wallace says each of the trends will be underpinned and enabled by the rapid development of AI.

"Over the next decade, AI will become even more widespread in life and work. It will improve everyday activities, making tasks faster, smarter and simpler," Dr Wallace says.

"Today, the average Australian interacts with AI around 100 times per day through simple tasks like answering questions online, using digital maps to navigate, receiving recommendations for products and services we might be interested in, or interacting with virtual messenger bots.

"What many people wouldn't expect is that in the next decade, our interaction with AI will allow people to be more 'human'.

"Technological progress will give people more time to focus on what they value, what they enjoy, and better tools for businesses and society to manage resources more productively and sustainably. It presents a golden opportunity for Australia."

The report notes that Human-AI teams represent a shift away from current AI tools and toward AI teammates, with robotic process automation and virtual assistants forecast to become a key part of assisting people in completing daily tasks and work.

By 2025, the report predicts machines will spend more time completing tasks at work than humans and will be viewed as intelligent, valuable co-workers.

Additionally, AI will allow employees to be understood and treated similarly to customers.

The report suggests that companies and wider society will benefit from this shift, with work being spread more evenly between humans and their AI colleagues, causing greater productivity and improved wellbeing.

The report notes that this will result in people being able to make self-care a priority, and employers will also be expected to know their staff better and help them find balance, such as by using AI tools to identify overworked employees so managers can delegate work elsewhere to avoid burnout.

However, the report says there will also be many ethical considerations that will drive the adoption of AI, meaning AI ethics will no longer be an academic discussion but a business strategy.

Only 22% of Australians currently trust how companies are using AI, but 96% of executives say this figure is growing.

To manage this issue, regulators will take more decisive action against irresponsible operators throughout the next few years, and both employees and customers will choose to work with brands that actively implement ethics, accessibility and fairness in their workplaces.

This will make transparency crucial to business, sustainability, as well as diversity, equity and inclusion strategies.

The report notes that 61% of Australians don't think it's possible for people to have constructive debates about issues they disagree on, and to mend this divide, employers will bring in a mentality that normalises agreeing to disagree on societal issues, including vaccinations, climate change, pandemics, and technology.

As part of this, AI-based applications will assist organisations in finding their way through with 'pulse checks' of employee sentiment.

ServiceNow chief innovation officer Dave Wright says embedding AI strategies within the workplace would be a priority for executives over the next 10 years.

"How organisations plan and respond to this digital gold rush will make or break their future success," Wright says.

"With just 16% of executives saying they have a clearly defined strategy for digital6, and when the benefits from technology investments are increasing, the opportunity is clear."

"Executives have to consider the evolving attitudes and technological advances when investing for short, mid-term and sustained growth.

"As they invest, organisations must consider how systems, operations and people are working in harmony, or customer and employee experiences will suffer.

"Done right, it will deliver substantial benefits to people, society and our economy."

Related stories
Top stories
Story image
Tech job moves
Tech job moves - Bitdefender, Cohesity, Fortinet & MODIFI
We round up all job appointments from June 27-30, 2022, in one place to keep you updated with the latest from across the tech industries.
Story image
SOTI
Australian consumers loyal to retailers who deliver speed and visibility
SOTI finds extensive order visibility and speed are the most important factors for turning one-off customers into loyal, long-term buyers.
Story image
Online shopping
Consumers want speed, visibility in return for brand loyalty
72% of Australian shoppers want complete online order visibility and 63% are loyal to retailers who deliver goods the fastest.
Story image
Robotics
Evonik relies on Getac F110 tablet to control autonomous robot
The aim of the project is to evaluate the practicality of an automated robotic maintenance and inspection solution in the chemical industry.
Story image
Oracle Cloud
Commvault, Oracle to deliver Metallic Data Management as a Service
"We are excited to partner with Commvault and enable our customers to restore and recover their most mission-critical cloud data."
Story image
Salesforce
Data crucial to capture shoppers' wallets post-COVID
First-party data strategies key to driving personalisation, customer satisfaction, and long-lasting relationships according to a new report.
Story image
BitTitan
How to achieve your monthly recurring revenue goals
Monthly recurring revenue (MRR) is the ultimate goal, the most important issue on which anyone in the IT channel should focus.
Story image
Gaming
Hands-on review: 16GB PNY XLR8 Gaming EPIC-X 3600MHz DDR4
PNY sent over its 16GB XLR8 Gaming EPIC-X 3600MHz CL16 DDR4 module kit for testing. The kit contains two 8GB dual-channel modules with RGB lighting.
Story image
Enterprise Resource Planning / ERP
Five ways your ERP is letting you down and why its time for a change
Wiise explains while moving to a new system may seem daunting, the truth is that legacy systems could be holding your business back.
Story image
Data
MYOB improves data visibility and user access with Snowflake
"Solutions such as Snowflake allow us to better understand our customers and make evidence-based decisions on what features work best for them."
Story image
Digital Transformation
Google Cloud launches new Digital Accelerator bundles for Aussie SMBs
The new bundles are designed to help Australian small and medium-sized businesses embrace digital transformation and take their businesses online.
Story image
Microsoft
TO THE NEW unveils A/NZ Managed Services for Microsoft Azure
TO THE NEW has released Managed Services for Microsoft Azure to meet the growing demand in the A/NZ market and globally.
Story image
Cybersecurity
Zscaler launches co-located data centres in Canberra and Auckland
The investment will offer public and private sector enterprises greater resilience in support of their zero trust cybersecurity posture.
Story image
Payroll
How New South Wales state departments achieved cloud migration success
State departments in New South Wales are heading to the cloud to achieve better workflow solutions, and one company is paving the way for their success.
Story image
Public Cloud
Public cloud services revenues top $400 billion in 2021
"For the next several years, leading cloud providers will play a critical role in helping enterprises navigate the current storms of disruption."
Story image
Samsung
Monitors are an excellent incentive for getting employees back
The pandemic has taught us that hybrid working is a lot easier than we would’ve thought, so how can the office be made to feel as comfortable as home? The answer could be staring you in the face right now.
Story image
Cryptocurrency
NOWPayments launches new service to analyse cryptocurrency fees
NOWPayments has launched a new network fee optimisation solution that analyses current network fees and picks the most profitable option out of the client's payout wallets.
Story image
Retail
Australia Post Online Retail Industry Awards finalists for 2022 announced
Finalists have been announced for this year's 2022 Australia Post Online Retail Industry Awards (ORIAS Awards), recognising the achievements of online retailers in Australia.
Story image
Manufacturing
Sutton Tools deploys Infor M3 CloudSuite for manufacturing
Sutton Tools has also implemented the Infor OS cloud operating platform, including Infor Intelligent Open Network and Mongoose.
Story image
Internet of Things
ManageEngine wins big in IDC MarketScape assessment
ManageEngine's Endpoint Central service has been recognised as a leader by IDC MarketScape in several categories including Internet of Things device deployments and UEM software for SMEs.
Story image
Data Protection
Five signs your business is ready to move to the cloud
Many organisations are thinking about moving to the cloud. But what are the signs you are ready, and what are the reasons to move?
Digital Transformation
Discover the 5 signs your business is ready for a cloud-based ERP. Is your business being left behind as more of your competitors switch to the cloud?
Link image
Story image
Cybersecurity
Zero trust security adoption rises 27% in just two years
A survey of WAN managers has revealed that multi-factor authentication and single sign-on are the top zero trust features implemented.
Story image
Microsoft
SAS wins Microsoft ISV 2022 Partner of the Year award
"We formed the SAS and Microsoft strategic partnership with a shared goal of making it easier for customers to drive better decisions in the cloud."
Story image
Design
Hands-on review: Phillips Hue starter kit
The set-up was one of the simplest I have ever had to do. It is also where the products shine. I was able to connect the bridge, the three lightbulbs and the strip within 10 min.
Story image
Infrastructure
Oracle Cloud Infrastructure expands distributed cloud services
“Distributed cloud is the next evolution of cloud computing, and provides customers with more flexibility and control in how they deploy cloud resources."
Story image
Wiise
Four things wholesale distributors need to consider for FY2023
In a post-pandemic world, there are many things for a distribution business to juggle. ERP solutions company Wiise narrows down what companies should focus on.
Story image
Macquarie Data Centres
Macquarie deal to pioneer CO2-cutting data centre tech in Australia
Macquarie Data Centres has signed a multi-year deal with ResetData, an Australian first provider using Submer data centre technology. 
Story image
Cybersecurity
Email threats spike 101%, remains a top attack vector
"Each year we see innovation in the threat landscape, but each year email remains a major threat to organisations."
Story image
State Library of Victoria
State Library of Victoria entrusts Oracle support and security to Rimini Street
“Our finance team are very happy with the support and security that Rimini Street provides, which keeps our assets and our customers secure."
Story image
Hybrid workforce
Why hybrid working is here to stay and how to ace it
Citrix's new report reveals hybrid workers are more productive and engaged at work than their office and completely remote counterparts.
Story image
Cyber Criminal
Identity and access: the fight is on
Blue team defenders are used to protecting our data, applications, and users with access controls and other security mechanisms, which is why attacks like this are especially challenging when they target identity and access control systems.
Story image
Cloudian
Cloudian, Vertica to deliver on-premise data warehouse platform
"We’re enabling our customers to capitalise on a leading object storage platform and maximise the value of their digital assets.”
Story image
Accounting
Four factors to consider when choosing the right job accounting solution
Progressive job-based businesses can achieve success by strengthening their ability to quantify every cost attributable to the delivery of an outcome for a customer.
Project management
Discover the 4 crucial factors for choosing the right job-costing solution. Is your team struggling to cost jobs and keep projects running on budget?
Link image
Story image
Awards
Microsoft names A/NZ Partner of the Year award winners
The awards recognise partners across the globe for their innovative use of Microsoft technologies to help customers succeed.
Story image
Citrix
The best ways to attract young talent during labour shortages
New research from Citrix reveals hybrid working and ventures into the metaverse are top of mind for Gen Z workers.
Story image
Sustainability
Honeywell launches new carbon energy management software for buildings
The new Carbon & Energy Management service allows building owners to track and optimise energy performance against carbon reduction goals, down to a device or asset level.
Story image
New Relic
New Relic looks to observability market with new partner programme
New Relic has announced the availability of New Relic Partner Stack, an enhanced programme expanding New Relic’s commitment to partners.
Story image
Identity and Access Management
Ping Identity named a Leader in Access Management
Ping Identity has been named a leader in the 2022 KuppingerCole Leadership Compass report for Access Management. 
Story image
WatchGuard Technologies
Ransomware volume doubled 2021 total by end of Q1 2022
Ransomware detections in the first quarter of this year doubled the total volume reported for 2021, according to a new report. 
Supply chain
Discover the 4 critical priorities for wholesale distribution businesses in FY23. Are you worried about how supply chain issues may affect your business in 2023?
Link image
Productivity
Discover the 5 ways your ERP may be letting you down. Is your current system outdated, difficult to manage, and costing you a fortune?
Link image
Story image
HP Inc
Firmware attacks significant threat in age of hybrid work
Changing workforce dynamics are creating new challenges for IT teams around firmware security, according to new research.