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Expert Opinions - Page 17

How AI can help you cut staff churn in the contact centre in 2026
Unified Communications

How AI can help you cut staff churn in the contact centre in 2026

AI can help slash contact centre staff turnover in 2026 by boosting agent engagement, cutting routine tasks, and enhancing job satisfaction with smart tools.

By Todd Gorsuch • 4 min read • Mon, 22nd Sep 2025
Conversion APIs: The 'missing link' to better travel and airline ad campaigns?
Marketing Technologies

Conversion APIs: The 'missing link' to better travel and airline ad campaigns?

Australia's travel industry eyes conversion APIs to boost ad targeting and campaign returns amid rising demand and privacy-driven tracking changes.

By Billy Loizou • 5 min read • Fri, 19th Sep 2025
Australia's critical infrastructure faces new wave of cyber threats
Advanced Persistent Threat Protection

Australia's critical infrastructure faces new wave of cyber threats

Australia faces rising state-sponsored cyberattacks on critical infrastructure, prompting stricter government measures and a human-focused defence approach.

By Adrian Covich • 5 min read • Fri, 19th Sep 2025
Two decades, two milestones: Celebrating 20 years of bizhub and shaping the print industry
Digital Transformation

Two decades, two milestones: Celebrating 20 years of bizhub and shaping the print industry

Konica Minolta Australia celebrates 20 years of bizhub, marking two decades of innovation shaping print and document management technology.

By Dean Hosking • 5 min read • Thu, 18th Sep 2025
What Australia's growing demand for energy means for data centres
Digital Transformation

What Australia's growing demand for energy means for data centres

Australia's data centres will soon consume more electricity than Japan, driven by AI demand and the push for greener, energy-efficient infrastructure.

By Lizzi Long • 4 min read • Wed, 17th Sep 2025
What the 90s taught us about ERP: A legacy of failure
Data Analytics

What the 90s taught us about ERP: A legacy of failure

The 90s ERP boom led to costly legacy systems, warning companies today against rushed AI investments without strategy and quality data management.

By Terry Smagh • 5 min read • Wed, 17th Sep 2025
Candidate privacy vs speed to market: What's the real cost?
Human Capital Management

Candidate privacy vs speed to market: What's the real cost?

Recruitment agencies rushing candidate submissions without consent risk privacy breaches, ethical issues, and damaged trust, experts warn.

By Talent International • 3 min read • Wed, 17th Sep 2025
Can technology bridge Australia's care gap with dignity for our ageing communities?
Digital Transformation

Can technology bridge Australia's care gap with dignity for our ageing communities?

Australia's ageing population will surge by 54% by 2041, yet care worker shortages threaten dignity, prompting calls for tech to boost efficiency and empathy.

By Vishwas Mahajan • 4 min read • Tue, 16th Sep 2025
The real reason why 95% of AI pilots don't succeed
Risk & Compliance

The real reason why 95% of AI pilots don't succeed

MIT reveals 95% of AI pilots fail to deliver value, highlighting the need for robust processes and realistic expectations in AI adoption.

By Staff Writer • 4 min read • Tue, 16th Sep 2025
September Patch Tuesday: Microsoft addressing 176 vulnerabilities
DevOps

September Patch Tuesday: Microsoft addressing 176 vulnerabilities

Microsoft patches 176 vulnerabilities this September, including critical flaws in Azure Linux, SQL Server, and Azure HPC, with no current exploits reported.

By Adam Barnett • 5 min read • Wed, 10th Sep 2025
How Agentic AI is tackling the mundane and essential tasks industry relies upon
Digital twins

How Agentic AI is tackling the mundane and essential tasks industry relies upon

Agentic AI in Australia is set to soar to US$435.1m by 2030, automating mundane tasks and boosting industry efficiency across sectors.

By Jim Chappell • 5 min read • Wed, 10th Sep 2025
Navigating the near-constant risk of non-compliance in safety
Risk & Compliance

Navigating the near-constant risk of non-compliance in safety

SafeWork NSW's largest safety blitz in a decade issued over 500 notices, highlighting widespread non-compliance and ongoing risks in Australian workplaces.

By Luke Boyle • 5 min read • Tue, 9th Sep 2025
What AI has taught me as a CEO - and how it's shaping the future of work
Human Capital Management

What AI has taught me as a CEO - and how it's shaping the future of work

ELMO's CEO reveals how AI is transforming leadership, boosting productivity, and reshaping work through new skills and thoughtful experimentation.

By Joseph Lyons • 4 min read • Fri, 5th Sep 2025
Rethinking mainframe modernisation: why AI changes the equation
Digital Transformation

Rethinking mainframe modernisation: why AI changes the equation

AI is transforming mainframe modernisation in Australia, enabling faster, safer system updates that reduce risk and boost business resilience.

By Sarah Taraporewalla • 5 min read • Fri, 5th Sep 2025
How automation is setting a new standard for Australian healthcare
Digital Transformation

How automation is setting a new standard for Australian healthcare

Gold Coast Health uses automation to save 40,000 admin hours yearly, boosting efficiency and patient care across Queensland's largest public health network.

By Peter Graves • 3 min read • Fri, 5th Sep 2025
How workforce technology can enable public sector agencies to secure sustainable savings
Human Capital Management

How workforce technology can enable public sector agencies to secure sustainable savings

Australian public agencies can achieve sustainable savings by automating HR and payroll functions, cutting costs and improving efficiency amid rising government debt.

By Christina Waddy • 4 min read • Wed, 3rd Sep 2025
How hoteliers can capitalise on the potential of AI
Data Analytics

How hoteliers can capitalise on the potential of AI

Hoteliers can boost profits and enhance guest experiences by using AI technologies like generative AI and predictive analytics to forecast demand and understand customer choices.

By Mike Rogers • 5 min read • Mon, 1st Sep 2025
The state of live sports audiences in Australia
AFL

The state of live sports audiences in Australia

In 2025 Australia, 65% of fans engage with live sports amid a shift to connected TV, reshaping viewing habits and challenges for advertisers alike.

By Staff Writer • 6 min read • Fri, 29th Aug 2025
How AI sentiment reveals what customers think before they say it
Unified Communications

How AI sentiment reveals what customers think before they say it

AI-driven sentiment analysis reveals customer feelings in real time, enabling contact centres to improve service quality and agent coaching effectively.

By Rod Lester • 4 min read • Fri, 29th Aug 2025