Read the latest stories by Staff Writer across the TechDay network.
In 2011, as eCommerce rebounds post-GFC, consumers face new cyber threats. Educating on more than simple authentication is crucial for security.
Businesses turn to non-proprietary apps to cut costs during economic downturns, but hidden pitfalls may outweigh the benefits of open-source solutions.
Speak-to-tweet service offers people on the ground a way to still be heard on the internet without a connection.
Enterprises face WAN woes as remote workloads strain networks, prompting a push towards optimisation to improve speed and efficiency.
Businesses are shifting focus: Employees are now seen as members of the social web first, revolutionizing customer service and support.
Gone are the days of letters and faxes; today's customer service lives on social media, offering quick, public, and easy interactions 24/7.
Customer care steps into the future with social media, blending casual banter with traditional support to meet evolving consumer expectations.
Social media skills should be a key consideration when recruiting for customer service roles in call centres, says journalist.
Brett Waters, Vice President Asia Pacific – South, RightNow, says it's time for the call centre to listen rather than deflect.
Social CRM revolutionises customer engagement, blending traditional CRM with social media to foster relationships and boost loyalty.
New research highlights the power of complaints on social media, urging NZ businesses to embrace online feedback for better customer service.
NZ companies warned to embrace social media in customer service or risk losing out to savvy online consumers and tarnishing their brand.
IBM to transform business collaboration with new social networking tools, aiming to boost growth and productivity.
Go green with your searches! Ecosia, the eco-friendly search engine, donates 80% of profits to save rainforests, powered by clean energy.
If you're regularly moving money between here and Australia or the Pacific Islands, or have customers there, you'll know all about expense and frustration.
SMEs shift from survival to growth in 2011, with a focus on tech to enhance flexibility, reports Flexigroup amid a sales surge.
Updated: Trade Me says more Kiwis went to its October and December job boards than anywhere else - Seek disagrees.
Kiwi-owned distributor Connector Systems could well have its eye on future sporting events, concerts and festivals.
Brocade enhances its Alliance Partner Network and Global Education services, aiming to propel partners in cloud and virtualisation.
As schools gear up to open, students are reminded that preparation can turn their academic journey from drudgery to delight.
