Stories by Raghav Sibal
Will the Metaverse change retail as we know it in 2023?
Tue, 21st Mar 2023
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martech
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omnichannel
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vr
Many futurists have glorified the potential benefits of its positively revolutionary potential for the future of work, retail, and even bigger societal issues.
Shortening the click-to-customer cycle through smart technologies
Mon, 23rd May 2022
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contact centre
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pos
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crm
The race to shorten click-to-customer cycle times is the biggest challenge for retailers in an omnichannel world.
The evolution of POS technology in an omnichannel world
Fri, 22nd Apr 2022
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pos
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cx
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crm
Retailers are redefining the connected commerce era with modern Point-of-Sale (POS) technology at the center, enabling a seamless customer experience.
Orders with multiple shipments causing customer dissatisfaction
Mon, 21st Feb 2022
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crm
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martech
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inventory management systems
76% of Australian shoppers indicate that they have experienced unusual delays in receiving goods they ordered online in the last three months.