VExpress Distribution, an Australian-owned distributor of telecommunication, data and mobility solutions, has formed a distribution partnership with Premier Technologies, a vendor of a cloud customer contact solution.
This strategic relationship enables VExpress resellers to help customers grow revenue and improve customer experience.
“At VExpress we ensure our partners have access to innovative, best-in-class solutions at competitive prices,” says VExpress general manager David McEwen.
“We are delighted to have the opportunity to distribute Premier Contact Point, a class-leading cloud customer contact solution. It works with any PBX and comes with a suite of value-added services and local support.
“Our vendor partner Premier Technologies has been successfully delivering solutions to the customer contact industry for over 32 years, with long-standing customers across Government, Enterprise, and Businesses of all sizes.
“We selected Premier Contact Point because customers get exactly what they want with elegant, graphical tools that enable them to self-configure the platform without ICT skills. It is simple to use, with a great-looking interface and provides deep insight with the Gartner Magic Quadrant-leading BI solution, analytics, and personalised dashboards.
Premier Contact Point enriches the experience of customers who call from their smartphone, with features including visual IVR, mobile queueing and post-call summary features.
The solution has been purposefully engineered to seamlessly integrate with a number of cloud CRM/ERP solutions such as Salesforce, Dynamics 365 and ServiceNow. It has also been integrated with Microsoft Skype for Business.
“The VExpress partner community is well placed to lead the way and help their business and Government customers cost-effectively access the same tools as the larger players," says Premier CEO Sol Rabinowicz.
"These tools, which work with any PBX system, will enable business customers to improve the experience they deliver to their customers by phone, email, SMS and web chat. As a true cloud solution, Premier Contact Point allows VExpress resellers to augment their existing product sales with a sustainable annuity business and ongoing consulting, professional services, and training opportunities,