Story image

Failing IT systems a big barrier to DX, a new survey shows

27 Jun 2018

Failing critical digital services and applications are negatively affecting productivity and customer experience, according to nearly 70% of respondents to survey by Riverbed, a provider of digital performance consultancy.

The Riverbed Digital Performance Global Survey 2018 also found that business decision-makers in Australia almost unanimously (99%) agree that optimising digital performance is essential to business performance.

The global survey, which includes responses from 1,000 business decision-makers at companies with $500 million or more in revenue, including 100 in Australia, also found 95% of Australian businesses acknowledge significant challenges when it comes to achieving a more successful digital strategy.

The most common barriers to advancing digital strategies and delivering the performance and customer experience required in today’s digital world were budget constraints (55%), complex and rigid legacy IT infrastructure (41%) and lack of visibility (46%).

“Nearly all Australian business decision-makers we surveyed acknowledged the tremendous opportunity that maximising digital performance can have on the user experience and bottom line, while simultaneously highlighting the real challenges they face when it comes to making their digital visions reality,” says Riverbed Technology A/NZ VP Keith Buckley.

Of the nearly 70% reporting that critical digital services and applications are failing at least a few times per month and impacting productivity and the end user experience, nearly 20% experience failures at least several times a week.  

And when critical digital services fail, every minute matters.

Just under half (46%) of the survey respondents say the maximum acceptable time to resolve digital performance issues is within an hour, and nearly 15% said within minutes, recognising a digital service failure can cost companies millions of dollars in lost revenue, and significantly impact customer loyalty and brand reputation.

Smart business leaders are looking to put greater emphasis on the management tools and infrastructure underlying digital services.

In fact, 97% say that visibility across the digital experience is critical to measure and manage it successfully, and the majority (97%) of Australian business decision makers believe that a modern IT architecture that delivers greater agility is important to improving digital performance.

More than half (57%) of Australian business decision makers agree time is of the essence and say it is critical their company invests in improving the digital experience for users or customers in the next 12 months.

Cryptomining apps discovered on Microsoft’s app store
It is believed that the eight apps were likely developed by the same person or group.
A multi-cloud approach - what is in it for me?
OVH CEO Michel Paulin explains the benefits of a multi-cloud approach to an organisations digitalisation and what to consider before implementation.
IDC: Top 10 trends for Australia’s digital transformation
The CDO title is declining, 35% of us will be working with bots, the Net Promoter Score will be key to success, and more.
50 million tonnes of e-waste: IT faces sustainability challenges
“Through This is IT, we want to help people better understand the problem of today’s linear “take, make, dispose” thinking around IT products and its effects like e-waste, pollution and climate change."
Enterprise WLAN market heading toward global slowdown
Revenue contribution from licenses exceeds contribution from access points for Enterprise Cloud in next five years.
Flashpoint signs on emt Distribution as APAC partner
"Key use cases that we see greatly benefiting the region are bolstering cybersecurity, combating insider threats, confronting fraud, and addressing supply chain risk, to name a few."
Why SD-WAN is key for expanding businesses - SonicWall
One cost every organisation cannot compromise on is reliable and quick internet connection.
Electric car infrastructure needs to be a high priority
“Australians should be able to drive all over this massive nation with complete confidence in a zero-emission vehicle.”