Story image

Access4 offers up new channel-focused BroadSoft CC-One deployment

27 Feb 17

Unified communications-as-a-service provider Access4 has become the first service provider in Australia and New Zealand to host a deployment of BroadSoft’s newly released contact centre solution, CC-One in a move that enables its channel partners to offer a data driven contact centre and telephony solution in one to customers.

The company entered the Australian and New Zealand market last May with a business model it says is built for partners, with the company offering a multi-tenanted IP voice and UC platform with integrated provisioning, billing, sales and legal documents. The company targets mid-market IT providers.

Jonathan Reid, BroadSoft Asia Pacific and emerging markets managing director, says the CC-One offering, which is a cloud-based, omni-channel contact centre solution – is expected to have broad appeal across Australia and New Zealand for both existing and new call centre operators.

“As a native cloud contact centre solution, we are seeing strong potential for growth, especially among small and medium sized business who often were never able to afford expensive on-premise contact centre solutions,” Reid says.

Ruy Franco, Access4 director of sales and marketing, says Access4 is excited about the possibilities of the new BroadSoft solution and the impact it will have on contact centres in Australia and New Zealand.

“The role of the contact centre is changing, and today it’s all about agent productivity and maximising sales and service business outcomes, in addition to operational efficiency,” Franco says.

“So many companies are running contact centre systems that have been cobbled together from different vendors at different sites.

“The Access4 deployment of BroadSoft CC-One enables partners to deliver a data driven contact centre and telephony solution in one package to their customers,” Franco says.

The offering also includes call recording through Dubber, something Franco says makes it ‘a truly complete package without rival in the market from a partner perspective’.  

CC-One uses real-time predictive call routing and analytics to lower operating costs and improve business performance and create a seamless customer experience across all major communications channels including voice, web, email, chat and social.

Customer trials and final testing  of the offering is currently underway, with Access4 expecting to go live this quarter.

One Identity a Visionary in Magic Quad for PAM
One Identity was recognised in the Gartner Magic Quadrant for Privileged Access Management for completeness of vision and ability to execute.
Accenture 'largest Oracle Cloud integrator in A/NZ'
Accenture has bought out Oracle Software-as-a-Service provider PrimeQ, which now makes Accenture the largest Oracle Cloud systems integrator in Australia and New Zealand.
How to keep network infrastructure secure and available
Two OVH executives have weighed in on how network infrastructure and the challenges in that space will be evolving in the coming year.
White box losing out to brands in 100 GE switching market
H3C, Cisco and Huawei have all gained share in the growing competition in the data centre switching market.
Gartner names newcomer Exabeam a leader in SIEM
The vendor landscape for SIEM is evolving, with recent entrants bringing technologies optimised for analytics use cases.
52mil users affected by Google+’s second data breach
Google+ APIs will be shut down within the next 90 days, and the consumer platform will be disabled in April 2019 instead of August 2019 as originally planned.
Genesys PureCloud generates triple-digit revenue growth year on year
In Australia and New Zealand, the company boosted PureCloud revenue by nearly 100%.
Symantec releases neural network-integrated USB scanning station
Symantec Industrial Control System Protection Neural helps defend against USB-borne cyber attacks on operational technology.