Competition. It helps support an industry but it’s such a highly competitive environment where managed service providers are operating on tight margins, and watching customers churn.
What’s more, managed service providers may be hurting themselves by relying on technology platforms that are ‘good enough’, because actioning change is too expensive, too disruptive, or just too much hassle.
In the end, this complacency becomes a vicious cycle, with results that affect precious resources such as time and money – and ultimately MSPs block themselves from becoming better and stronger. As an MSP owner, your top concern is most likely your margins. .
In the Escaping Catch-22: Resolving the MSP tech dilemma whitepaper, Kaseya explains how MSPs can steer themselves towards a healthier market position and healthier profits.